Ahava Medspa Patient Policy
Let’s work together to have a positive, efficient experience during your Ahava appointment
Adhering to our spa policies creates a happy environment where our professionals can focus on your needs. We appreciate your cooperation and sincerely hope you have a pleasant experience with us!
Your first visit
Please arrive 15 minutes prior to your first appointment to allow ample time to check-in and complete intake paperwork.
If arrival is delayed, we will make every effort to accommodate your full appointment, but service time may be abbreviated to avoid delays for other guests. Abbreviated treatments are charged at full value.
Late cancellations & missed appointments
We have a 24-hour cancellation policy on appointments. Late cancellations or missed appointments are subject to losing consultation fee or treatment session value.
Prices & promotions
We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice.
Gift cards may be used toward any service or product offered at Ahava Medspa and/or Inland Cosmetic Surgery (some restrictions may apply). Gift cards not redeemable for cash.
Services: We do not offer refunds on services even if you are disappointed in the result or unhappy with the outcome. Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only.
In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason. In the event that a package or series of treatments has begun, these services will be considered to have been rendered even though the full series may not have been completed. Should you wish to discontinue your treatment in the midst of a series, credit for the pro-rated share of unused treatments at the discounted package price may be extended, and this may be used to purchase other treatments or products offered by Ahava Medspa .
We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.
Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. And if you have any questions at any time, please ask. We’re here to help!